Bridging the Gaps with Care Coordination.

This white paper introduces Serefin Health's comprehensive, professional care coordination model—a transformative approach fundamentally distinct from traditional care management practices. While many healthcare organizations incorporate limited care coordination within specific facilities or disease states, the Serefin Health model represents a shift, addressing challenges such as poor access to care, information gaps, inefficient resource use, and significant stress for patients and caregivers.

Serefin Health positions the professional, full-time care coordination role as a fundamental component of the care management solution. Unlike traditional care management, which focuses on long-term oversight, care coordination emphasizes the immediate, short-term organization of services. It facilitates seamless communication among healthcare providers, synchronizes patient care across different provider settings, and ensures patients receive the right care at the right time. This proactive approach has been shown to improve patient outcomes, reduce hospital visits, and enhance the overall healthcare experience. Unlike purely technological solutions,

Serefin Health’s model places the care coordinator in a proactive role, delivering person-centred care. Thoughtfully designed technology serves as an enabler, supporting coordinators with tools to streamline workflows, improve communication, and adapt to varying operational and regulatory needs. Integrating people and technology enables efficient, scalable healthcare delivery without compromising the human connections defining exceptional care.