frequently asked questions

general FAQ's

My video is not working (check connection of webcam, unplug/plug back in camera, ensure you don’t have the cover over your camera)

https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-32adb016-b29c-a928-0073-53d31da0dad5#:~:text=the%20search%20results.-,Find%20your%20camera%20under%20Cameras%2C%20Imaging%20devices%2C%20or%20Sound%2C,opening%20the%20Camera%20app%20again./

My microphone is not working (check connection of headset, unplug/plug back in headset)

https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40fb-671a-2535c7cd56c8

I saved a file/saved the file in the wrong folder, how do I find it and move it? (Searching in teams, searching in SharePoint, find the doc, drag to another folder or use the “move to” option)

For Microsoft Teams:
https://support.microsoft.com/en-us/office/search-and-filter-people-and-files-164a6fee-3705-4e5e-9b5d-3a8509386693/

For SharePoint:
https://www.youtube.com/watch?v=S1T3nMXfLH0/

For OneDrive
https://support.microsoft.com/en-us/office/find-lost-or-missing-files-in-onedrive-0d929e0d-8682-4295-982b-4bd75a3daa01#ID0EBBH=OneDrive__for_Business/

What is the difference between my One Drive and SharePoint?

OneDrive is the files experience for Microsoft 365 and SharePoint Server*, giving you access to all your work or school files, including the files that people share with you directly or through the teams you're working on. OneDrive provides a consistent, intuitive files experience across all your devices, including web, mobile, and the desktop of your Windows PC or Mac.

With both OneDrive and SharePoint in Microsoft 365, your files are stored in the cloud
https://www.youtube.com/watch?v=gCgO2Mh7Y2E/

What is SharePoint and how do I use it/get there?

Behind the scenes, SharePoint in Microsoft 365 provides the content services for all files in Microsoft 365, including files you work with in Teams, Yammer, and Outlook. SharePoint is always there, helping manage and protect your files, and powering content collaboration across Microsoft 365. And beyond files, SharePoint enables portals, news, pages, lists, and a platform for business apps.

Reach out to your supervisor training team any additional information about your departments Sharepoint sites and accesses!

You can access it by going to the following website:
https://serefin-my.sharepoint.com/‍

What are the different ways I can access documents? (Through Teams, and SharePoint)

Serefin Inc. has standardized to using Sharepoint/OneDrive online. Navigate to https://serefin-my.sharepoint.com/ and click on the "My files" icon to access your personal OneDrive files. You can also select the "More places…" option in the bottom left hand side of the page, this will bring up a list of all your Teams and recent pages.

How do I share a specific file to specific people that is saved on my OneDrive?

Follow the steps in this link:
https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

I am having audio issues, what can I do to fix it?

A lot of times, rebooting your system helps reset your settings to default

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