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Frequently Asked Questions

General FAQ's

My microphone is not working (check connection of headset, unplug/plug back in headset)
I saved a file/saved the file in the wrong folder, how do I find it and move it? (Searching in teams, searching in SharePoint, find the doc, drag to another folder or use the “move to” option)
What is the difference between my One Drive and SharePoint?
What is SharePoint and how do I use it/get there?
What are the different ways I can access documents? (Through Teams, and SharePoint)
How do I share a specific file to specific people that is saved on my OneDrive?
I am having audio issues, what can I do to fix it?
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Serefin Health FAQ's

Serefin Experiences FAQ's

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Experiencing system issues? Try rebooting your computer and internet modem. Rebooting your devices can often times eliminate connectivity, system speeds and software issues.

Please do not include any personal information of the affected parties. Describe what happened in detail.

Please copy this into your message:
Which Team are you in/do you report to?
Which Business Partner(s) is/are impacted?
Has a consumer reported the issue?
What is the Travel Status?
Monetary Payout (if applicable):
Provide Associated Order Numbers (if applicable):
Provide Associated PenAir Folder Numbers (if applicable):

Please copy this into your message:
Which Team are you in/do you report to?
Which Business Partner(s) is/are impacted?
Has a consumer reported the issue?
What is the Travel Status?
Monetary Payout (if applicable):
Provide Associated Order Numbers (if applicable):
Provide Associated PenAir Folder Numbers (if applicable):

Please copy this into your message:
Which Team are you in/do you report to?
Which Business Partner(s) is/are impacted?
Has a consumer reported the issue?
What is the Travel Status?
Monetary Payout (if applicable):
Provide Associated Order Numbers (if applicable):
Provide Associated PenAir Folder Numbers (if applicable):

Please copy this into your message:
Which Team are you in/do you report to?
Which Business Partner(s) is/are impacted?
Has a consumer reported the issue?
What is the Travel Status?
Monetary Payout (if applicable):
Provide Associated Order Numbers (if applicable):
Provide Associated PenAir Folder Numbers (if applicable):

Please copy this into your message:
Which Team are you in/do you report to?
Which Business Partner(s) is/are impacted?
Has a consumer reported the issue?
What is the Travel Status?
Monetary Payout (if applicable):
Provide Associated Order Numbers (if applicable):
Provide Associated PenAir Folder Numbers (if applicable):

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