اكتشف سيرفين

نحن نؤيد الرعاية الإنسانية والرحمة

من نحن

قد يكون التنقل بين الأنظمة الصحية أمرًا شاقًا، لكن ليس بالضرورة أن يكون الأمر كذلك. نحن نتصور رحلة صحية تتمحور حول الرعاية والدعم والتعاون وترتكز على الممارسات المجربة التي أثبتت نجاحها. إننا متحمسون لسد الفجوة بين الأنظمة المعقدة وتزويدك بالمساعدة والتوجيه الذي تحتاجه. كما نمكن الأفراد والمؤسسات من اجتياز الصعوبات وتحقيق نتائج صحية أفضل وذلك من خلال المحادثات الرحيمة واللمسة الإنسانية.

الرعاية التي تتمحور حول الشخص   

نحن نضعك في المقام الأول في العلاقات الإنسانية ومن خلال فهم احتياجاتك الخاصة.

إيلاء الأولوية للعلاقات الشخصية

لا تسيء الفهم، التكنولوجيا رائعة لكن لا يمكن أن تحل محل الشعور الذي تشعر به من التعاطف والرعاية التي تركز على الشخص.

التمكين    

  نؤمن بتمكين الأفراد والمؤسسات من التحرك بكل ثقة في نظام الرعاية الصحية وتقديم الدعم اللازم لاتخاذ قرارات مستنيرة.

الدمج بين التكنولوجيا والعاطفة

إننا نؤمن بالممارسات المثبتة والقائمة على الأدلة التي تضمن أن يقدم نهجنا أفضل نتائج الرعاية الممكنة.

النزاهة          

نحمل أنفسنا المسؤولية عن أرفع المعايير الأخلاقية في كل ما نقوم به.

ترسيخ الثقة

نعتقد أن الجميع يستحقون التعامل مع الرعاية الصحية بكل ثقة، بصرف النظر عن ظروفهم.

التعاون 

نضعك في المقام الأول في العلاقات الإنسانية ومن خلال فهم احتياجاتك الخاصة.

الابتكار

نعكف باستمرار على استكشاف منهجياتوتقنيات جديدة لتحسين نتائج الرعاية.

الانتشار العالمي اليوم

Serefin World Wide Operations

حاليًا تعمل شركة سيرفين على مستوى العالم مع أكثر
من 400 موظف عبر 4 قارات

القصة الأصلية

من فترات الانتظار إلى الكفاءة: لحظة اكتشافنا المفاجئ

شكلت فترات الانتظار الطويلة واكتظاظ المستشفيات تحديًا كبيرًا في تايلاند. وجد سكيب شوارتز، رئيس سيرفين هيلث، فرصة لتحسين الرعاية من خلال تبسيط النظام.

وهنا جاءت "لحظة الاكتشاف المفاجئ": حيث يمكن لتنسيق الرعاية الأفضل أن يربط المرضى بالموارد الأكثر ملاءمة، مما يقلل فترات الانتظار ويحسن الكفاءة الكلية.

إلهامًا من هذه النتائج، قمنا بتأسيس هيلث كير 365 لتحويل إدارة خدمات الرعاية الصحية في كندا.

جدولنا الزمني

ابتدت رحلة سيرفين عام 2010 بتأسيس هيلث كير 365، أول مؤسسة لإدارة الخدمات الصحية في كندا. وانطلاقًا من شغفنا بتبسيط الأنظمة المعقدة، توسعنا منذ ذلك الحين خارج نطاق الرعاية الصحية لنقدم خدمات السفر ومراكز الاتصال. بالرغم من كل ذلك، تظل مهمتنا الأساسية كما هي: تمكين الأفراد والمؤسسات من خلال العلاقات الإنسانية والحلول المبتكرة.

2010

إنشاء هيلث كير 365، أول مؤسسة لإدارة الخدمات الصحية في كندا.

2020

إطلاق أول خدمة افتراضية للاستقبال والإرشاد الصحي.

2022

تغيير علامتها التجارية لتصبح سيرفين مع إنشاء أقسام الصحة والتجارب.

2023

إطلاق سيرفين ترافيل.

Our Team

A Team With Deep & Diverse Expertise

Omar Ahmad, President, Serefin
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Omar Ahmad

Chief Executive Officer

"Omar is responsible for the overall running of Serefin, driving vision and strategy"

My journey has always been about driving transformation and creating value. Whether in healthcare, e-commerce, or travel, my passion lies in building high-performing teams and innovative solutions that meet and exceed client expectations. At Serefin, I am dedicated to fostering a culture of excellence and collaboration, ensuring we deliver personalized and impactful services. The potential to generate meaningful change and progress keeps me motivated and committed to our mission every day.

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Skip Schwartz About Us Portrait
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Skip Schwartz

President, Serefin Health

"Skip is responsible for guiding Serefin’s Health division, including Care Concierge, our clinic and mental health initiatives."

I have always been in the 'caring' business as a health building and system designer or operator. My goal has always been to see how being thoughtful and innovative could improve our collective abilities to care for one another. What I want from our team is to provide a professional and dignified service to our clients. To accomplish this requires great teammates, incredible technology, and a hefty dose of thoughtfulness. When one boils it all down, my aim is to ensure that our version of healthcare centres around a conversation that helps define goals and trust. I like to think that what we try to do is marry old-style family healthcare philosophies with modern technology to allow for longer and more meaningful conversations with our clients. I really want to bring back the old-fashioned idea that we all crave a great service experience, which is so important in healthcare.

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Walter Wakulowsky About Us Portrait
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Walter Wakulowsky

President, Serefin Experiences

"Walter is responsible for running Serefin’s outsourced contact center division, Serefin Experiences"

My passion lies in creating transformative customer experiences and fostering loyalty through innovative contact center solutions. At Serefin Experiences, I am dedicated to leveraging my extensive industry knowledge and technical expertise to drive exceptional service delivery. The opportunity to make a meaningful impact on our clients and their customers keeps me motivated and inspired.

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Latifa Soobedar About Us Portrait
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Latifa Soobedar, M.Sc.

President, Serefin Middle East and Africa

"Latifa is responsible for leading Serefin’s expansion into the Middle East and Africa across all lines of business"

I believe that life should be lived fully, felt deeply and connected meaningfully to people and purpose. I am, therefore, so inspired each day by the stories of people's lives that I am invited to share. My cup is always empty to learn and grow and I am committed to enabling people on their own personal journey of calibrating their wellbeing. My clinical background has created a unique lens that I have brought to the corporate landscape and now to the wider community. I truly believe that empowering people with the right knowledge, tools, and resources will lead to healthier communities with better wellbeing outcomes for all. I am eager to bring a more proactive approach to health and wellbeing to the Middle East and the world!

Track Record of Excellence
alejandro
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Alejandro Roche

Head of Serefin Travel

"Alejandro guides Serefin’s Travel division, including the Travel Rewards programs and Booking Services"

Travel is in my DNA. I got involved in travel when I was 19, arranging a family reunion for a group of friends. Since then, I have been assisting individuals, families, and corporations with travel for what matters most to them: from designing the perfect honeymoon to a family reunion after a long pandemic to organizing important corporate events and client visits.  Travel is indeed the only thing you buy that makes you richer; it helps bring people closer and tear down barriers, helping bridge cultural gaps around the world. I believe the world is a better place because of travel, and I am proud to be a part of it!

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Andrew Clarfield About us portrait
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Andrew Clarfield

Chief Operating Officer

"Andrew oversees the company's daily operations, implements effective business strategies, and ensures operational excellence across all departments"

I am deeply committed to creating positive change and adding value to our business through innovative solutions and effective leadership. My journey has been driven by a desire to tackle complex business challenges and make a meaningful impact on the communities we serve. At Serefin, I am proud to lead a varied team dedicated to excellence, continuously striving to improve our services and outcomes for our clients by simplifying their complex journeys. With the right combination of vision, dedication, and collaboration, I believe we can drive progress and make a real difference in people's lives.

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Megan Rideout About Us portrait
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Megan Rideout

Chief Revenue Officer

"As Chief Revenue Officer, Megan is responsible for sales and marketing for Serefin across all its divisions."

One of my love languages is acts of service.  It's been a thread in everything I've done in my career over the last 25 years, and working with the Serefin team has brought that to bear in so many ways.  I love our people and our clients, and the work we do ultimately helps so many people in very practical ways, which is what truly gives me purpose.

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Vera Kohut About Us portrait
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Vera Kohut

Medical Director, Serefin Health, Hon BSc. Pharmacology, MD, CCFP, FCFP

"Dr. Kohut is responsible for managing patient care and evaluating and integrating innovative management strategies for patient care."

"I feel immense joy and wonder every day at work, where I have the honour and privilege of caring for people. It's not just about treating their ailments but also about improving their overall health and wellbeing, which makes practicing medicine so fulfilling. By getting to know each individual and offering them the support they need, I can significantly impact their lives. I gain new insights not only about them but also about myself. I feel fortunate to be part of such an extraordinary experience."

Track Record of Excellence
Paul Methot, Serefin Chief Technology Officer
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Paul Methot

Chief Technology Officer

"Paul oversees all IT activities, including developing the platforms upon which all Serefin divisions rely."

I am driven by a passion for leveraging technology to solve complex problems and create meaningful impact. Throughout my career, I've seen firsthand how innovative solutions can transform industries and improve lives. My goal is to harness the power of technology to bridge gaps, simplify processes, and enhance experiences for people everywhere. At Serefin, I am excited to lead a talented team in pioneering advancements in digital health and travel, ensuring we stay at the forefront of innovation and deliver exceptional value to our clients.

Track Record of Excellence