Media Centre

New Program Offers a Digital Lifeline for Grey-Bruce Healthcare

May 4, 2026

Brief Glance

A new virtual care initiative called MyCareSteps is helping Grey-Bruce residents navigate healthcare access challenges by combining nurse-led coordination with digital support for patients, especially those without a family doctor.

Serefin In The Media

Grey-Bruce Piloting Way to Help People Navigate Health Care System

May 7, 2026

The Sun Times

Grey-Bruce launches a one-year MyCareSteps pilot with Serefin Health and Brightshores, offering nurse navigators to help patients manage care transitions, improve outcomes, and reduce hospital readmissions.

New Healthcare Support Program Launched in Grey Bruce

May 5, 2026

CKNX News Today

Serefin Health, in partnership with Brightshores and the Grey-Bruce OHT, has launched the free MyCareSteps program to provide virtual nurse-led care coordination and support for residents across Grey and Bruce Counties.

Brightshores Introduces Patient Care Collaboration Program ‘MyCareSteps’

May 5, 2026

Bayshore Broadcasting

Brightshores Health System, in collaboration with Serefin Health, has launched the free MyCareSteps program to provide virtual nurse-led care coordination and support for residents across Grey and Bruce Counties.

Blog Articles

Article

Supporting Care Beyond the Emergency Department

August 12, 2026

Care coordination can help connect patients with the right care at the right time while supporting Canada's healthcare teams.

Article

Creating a Shared North Star: Building an Award-Winning Learning Ecosystem

July 7, 2026

Why creating a shared definition of success became the foundation of workforce development at Serefin.

Article

Where You Turn for Care This Summer

June 9, 2026

Finding the right care when you’re outside a familiar system.

Webinars

Webinars

Amplifying Health Care Coordination: Care Concierge For Those Who Need It Most

May 21, 2025

In Serefin Health's first webinar, special guests Vanessa Durante and Nadine Brown discuss how our new Care Concierge Preview Program offers real-time, virtual care coordination to help individuals and caregivers navigate the healthcare system with ease.

Podcasts

Bridging the Gaps in Care Coordination | White Paper Discussion | Serefin Health Talks

June 11, 2025

In this episode, Serefin Health explores the challenges of navigating today’s complex healthcare system and introduce a transformative model of professional care coordination.

Videos

John's Story - A Care Coordination Presentation

November 19, 2025

After years of hard work, John finds himself struggling with back pain, confusion, and gaps in care — unsure how to navigate the healthcare system. This video explores how Serefin Health’s care coordination can bridge these gaps, offering guidance, support, and continuity at every step of the journey.

Serefin Care Concierge for Travellers

November 28, 2023

Embark on worry-free adventures with Serefin's Care Concierge – your trusted travel health companion! Whether you're a family, a solo traveller, or newlyweds on a honeymoon, our service ensures seamless travel health.

Taking the Guesswork Out of Healthcare with Care Coordination

March 5, 2025

Your health is essential. Serefin Health's Care Concierge uses professional care coordinators to ensure you make the right decisions for you.

Press Releases

Press Releases

Serefin Health Launches MyCareSteps Program to Support Care Coordination Across Grey Bruce

May 4, 2026

Serefin Health, in partnership with Brightshores Health System and the Grey-Bruce Ontario Health Team (OHT), today announced the launch of MyCareSteps, a proof-of-concept program, to support care coordination for residents across Grey and Bruce counties and to inform future approaches to coordinated care delivery.

Press Releases

Serefin Announces Acquisition Of Kognitiv's Travel Operations

March 30, 2023

Serefin acquired the travel operations division of Kognitiv and has integrated it into Serefin Travel. Serefin Travel focuses on the loyalty travel market. Serefin is now a global organization with operations and customers in Europe, USA and Asia. Serefin will create unique and synergistic opportunities using its existing health-related services.